Software Subscription Policy and FAQs



Commonly Asked Questions:

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Do you offer an annual subscription with a discount?

Yes. The annual subscription price already includes a 20% discount (that is, compared to the monthly subscription price).

Does the subscription plan include program updates and technical support?

Yes. The updates are usually provided on a quarterly basis and we provide technical support, which you can access via phone or email.

Is there a contract or setup fee? And can I cancel my subscription anytime?

There is no contract or setup fee. So if you want to cancel, you can call our support line (1-626-683-9188 and then press 2). After you cancel, a confirmation email will be sent to you.

Can I get a refund from the current billing period after cancellation?

No. But after cancellation, you can continue using the software until the end of the current billing period.

What payment options do you accept?

Visa, MasterCard, American Express, Paypal, wire transfers and paper checks.

How do I get my monthly invoice?

MeasureSquare will automatically send out invoices/receipts by email. If you don't receive anything, please call customer services (1-626-683-9188 and then press 2).

Can I change my plan -- such as to a new edition/version or to remove a license?

Yes. Just call customer services (1-626-683-9188 and then press 2).

What training options are available?

There are several. If you are an individual user, then a one-on-one webinar is a good place to start. Although, if you have multiple users and locations, onsite training is available. And yes, the other option is to attend an office training at our headquarters in Pasadena, California. Here are the pricing details.

What laser meters are integrated with our applications?

Leica Disto meters with Bluetooth D1, D2, E7100i and E7500i. We also have Bosch GLM 100C, GLM 50c, and GLM 50cx for the iPad platforms. The MeasureSquare store sells some of the models.

In a nutshell, which edition is best for me?

We have editions for retail, commercial and multi-family trades. Please contact our sales department to confirm your selection.

How can my office users collaborate with field measurers?

You can have field estimators measure onsite with the MeasureSquare Mobile edition and then sync projects to the cloud. This will allow your office users to open/edit the diagrams with the MeasureSquare desktop editions (on Windows PCs) to fine-tune the measurements and estimates as well as to create a quote or work order.

What is the MeasureSquare Cloud? Where is my data stored and is it safe? And what storage size is included in your subscription?

The MeasureSquare Cloud is included in your subscription plan and it enables you to sync your projects to the cloud so you can share among your own devices or collaborate with coworkers. This technology is based on Microsoft Azure, a cloud infrastructure service that meets the highest industry standards for data safety.

Your MeasureSquare one-license subscription includes 5GB of storage for job files. An additional 5GB of cloud storage can be purchased for $5/mo.


Cancellations

Monthly subscription

The following conditions apply to monthly plans:

  • There is no fee to cancel.
  • Services will be immediately terminated; customers must return their license(s)--if applicable--or they will incur further charges.
  • If we are not informed of cancellation or suspension of services in a timely manner, past and scheduled charges will not be refunded.

Annual subscription

If you are unsatisfied with your services at any point during your annual contract you have the option to cancel. However, it is important to understand that the annual subscription has specific terms and conditions:

  • Your credit card will be charged for the full year at the time of subscription. This is a legally binding agreement for the duration of the paid year.
  • You will not receive a prorated refund for the unused portion of your subscription.
  • You will continue to have access to your software and services through the end of the current subscription period.
  • Your services will be terminated at the next renewal date.

We can be reached via e-mail at support@measuresquare.com or by telephone at (626) 683-9188.