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How to take the pain out of customer management: CRM 101

Are you up to your ears in Excel sheets and emails to track communication between your prospects, customers, and internal team? If you're a small company, it's probably a serviceable model (if it's not broken etc. etc.), but as your business expands, it becomes increasingly risky to try and manually account for the sheer amount of information that passes through your operations on any given day.         

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Welcome to our New Year's resolution

"Tips and tricks"? "Industry insights"? "Community-building"?

We know--that's a lot of ground to cover when we're one post deep on this latest endeavor, but luckily we're looking at more than one post to get to where we're hoping to go.

Regardless of whether you've been familiar with us since our "Floor Covering Soft" days or are still considering implementing technology into your existing business, the fact remains that--outside of select trade magazines and websites--there's a wealth of untapped knowledge in the flooring industry. Formal trainings with technical staff, consulting with colleagues, honing your craft through practice: it's valuable time spent, but so much of that learning goes undocumented. What does measure estimating software have to do with closing sales? Where do you even begin with implementing a software when all you've ever known is a tape measure and pen? Sure, you can make a call and get your answers and for many that's the easiest way, but we want to put it all on record.  

We're bridging that gap and we want you to join us. As we grow our blog, we want it to be an informational hub for not only all things MeasureSquare, but also the industry at large:

  • Educational series: from utilizing a CRM system to choosing the right estimating software, we'll dissect the important questions so you won't have to, and showcase the information you need in easily-digestible articles.
  • Tips & tricks: we know software learning curves can be daunting--to ease that transition (and even if you're an experienced user), we'll be demonstrating how to navigate the more advanced aspects of our software so you know that you're using it to its full potential.
  • Question Tuesdays, interviews, etc.: what's the point in maintaining a blog without an audience? We're looking forward to a future of weekly Q&A sessions, feature interviews with members of our team and other professionals in the field, and engaging your expertise.  

Bookmark this page, scribble it down on a Post-it, tell your friends. Welcome to the MeasureSquare blog; we're glad to have you with us.